Implementation Admin

Job Title:	Implementation Administrator
Department:	Customer Success
Location:	Somerset West (office-based)
Travel Required:	Yes
Level:	Individual Contributor
Position Type:	Permanent
Contact:	Keziah Naidoo (careers@prophetize.co.za)
Date Posted:	13/06/2025

Job Description

PURPOSE

The Implementation Administrator supports the successful rollout of projects by coordinating administrative tasks, managing documentation, and facilitating communication between internal teams and clients. The role ensures that implementation processes run smoothly and efficiently from initiation through to completion.

Responsibilities

• Support the implementation teams with scheduling, documentation, and follow-up.
• Maintain and update project tracking tools, action logs, and timelines.
• Liaise with clients and internal departments to gather required implementation data.
• Prepare client onboarding and configuration documents along with the implementation team.
• Ensure all administrative and compliance requirements are met throughout the implementation process.
• Assist with facilitating testing, system setup, and go-live preparation.
• Monitor and escalate risks, delays, or issues to project stakeholders (both internally and externally).
• Maintain accurate records and documentation of the implementation project and its progress.
• Be the primary contact for a client and initiate implementation processes as quickly as possible.
• Provide post-implementation support including documentation handover and feedback collection to the Atom Services team.

Requirements and Skills

• Excellent organizational and multitasking skills.
• Strong verbal and written communication abilities.
• Must be fluent in English (spoken and written) and able to understand Afrikaans.
• High attention to detail and accuracy.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience with project management is a plus.
• Ability to effectively prioritise workload.
• Requires advanced interpersonal skills with the ability to work with both management and other team members.
• Capable of quickly adapting to client subject knowledge.

Experience

• One-year IT qualification and/or Business qualification.
• Experience delivering training and comfortable speaking in front of small and large groups of people.
• Proven experience in an administrative, system support, planning or project role (1–3 years preferred).
• Strong decision-making skills, judgment, and commitment to sound ethics.
• Expert knowledge of business systems, procedures, project techniques and practices.
• Requires expert analytical, organizational and problem-solving skills.